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FREQUENTLY ASKED QUESTIONS

Please click on the section heading to take you to the related FAQs.

Student Employment

Student Services, Programs, and Events

Academics

Travel

Health

COVID-19 Coronavirus

Staff and Facility

 

NOTE: Please visit moodybible.org/coronavirus-updates for the most current Moody community and student updates. Read the most current updates first, as previous ones may contain outdated or irrelevant information.

STUDENT EMPLOYMENT (FOR THOSE STAYING ON CAMPUS)


Can students work remotely?
Students will need to communicate with their supervisors regarding work remote opportunities and if it is possible given the type of work the position requires.

What makes an on-campus employee approved to stay on campus?
Each student employee must speak to their supervisor to receive approval to stay and work on campus for the summer.

STUDENT SERVICES, PROGRAMS, AND EVENTS


What are Moody’s plans for the Fall 2020 semester?
Our campuses are open for the Fall 2020 semester. We are utilizing a highly flexible approach to learning, which allows students to attend classes in person, online, or a combination of both depending on their needs and/or preference, and whether they reside on or off-campus. For more information about the Fall 2020 semester, please read the Provost’s announcement, as well as reference our constantly updated Fall 2020 Semester FAQ.

Is there financial support available to students through the Higher Education Emergency Relief Fund (HEERF) of the Coronavirus Aid, Relief, and Economic Security Act (CARES)?
The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, includes a Higher Education Emergency Relief Fund, or HEERF, for higher education institutions to cover “costs associated with significant changes to the delivery of instruction due to the coronavirus.” For more information about the financial support that is available to students through this Act, including guidelines and requirements, please read Moody’s full statement here.

Will there still be student programs and events on campus (e.g. chapel, student groups, student gatherings, Day One, etc.)?
For more information about student activities, please reference the “General Student Experience” in the Fall 2020 Semester FAQ.

Regarding chapel, students will have more flexible options and types of formats for chapel this semester. Students will need to attend 28 chapels throughout the semester. Each offering will be handled differently, as follows:

  • Tuesday President’s Chapel will be live-streamed
  • Wednesday Chapel will be asynchronous (watching a video on Canvas)
  • Thursday Chapel will be small group Zoom meetings during the 10 a.m. Chapel hour

Will Moody Bible Institute’s undergraduate and graduate commencement ceremonies be held?
For more information about commencement ceremonies not being held this year, please read the March 24 announcement from Dr. Dwight Perry, Provost of Moody Bible Institute. If you were planning on walking in any of the May 2020 Commencement Ceremonies, click here.

Will Crowell Library and its services be available?
The Crowell Library is currently open to Moody students, staff, and faculty only. Services and procedures have been updated to provide more flexible access to resources and to ensure health and safety. Please visit this web page for the most up-to-date information about the services that the library is offering and precautions they are taking. The link to this web page and any changes to our library hours are also reflected on Crowell Library’s homepage (library.moody.edu). The stacks and reference collection are open for browsing and the Circulation Desk is open to check out items. The library also plans to provide contactless pickup and digitization services as staff time allows. I-Share and Interlibrary loan services are running, with longer wait times for items. Individual research consultations are offered over video conferencing platforms and the Information Desk is open for walk-up reference questions. Masks are required in all areas of the library and they are regularly cleaning high-touch surfaces. If you have any questions about these services or procedures, please email library@moody.edu.

Is Moody Central and its services available?
Moody Central (including Financial Aid, Academic Records, and Student Accounts) is operating on a reduced staff schedule. The best way to reach Moody Central staff during this time is via direct email to 2020@moody.edu. Moody Central will also be available via a text-in number (312-847-4271), Monday – Thursday (8 a.m.–5 p.m.), and Friday (8 a.m.–4:30 p.m.).

For those living on campus, will Health Services be available?
Health Service hours are Monday – Friday, 9:30 a.m. to noon, and 1 – 4 p.m., by appointment only. Appointments can be made by phone (312-329-4417), the Health Service student portal, or by email (healthservice@moody.edu) Students with Moody’s student health insurance questions should contact the student insurance department (studenthealthinsurance@moody.edu) or the insurance company directly (877-657-5030). Students can also go to www.wellfleetstudent.com to look up providers in their area that are covered by the student insurance. The student insurance will also cover most Telehealth services. Students will be able to submit claims directly to the insurance company. Dr. Ali is on campus two days a week to see students. Any student who thinks they have symptoms related to COVID-19 (fever, cough, breathing difficulties) can call the Northwestern Memorial Hospital at (312) 472-6843. Doctor On Demand and Teladoc are examples of app options for students to connect with a doctor.

For students living on campus, will Campus Post Office (CPO) be open?
Yes. Students who need to pick up their package(s) from CPO should email the name on the package and their CPO # to mbicpo@moody.edu, and CPO will schedule a time to do so as soon as possible. Students that have packages marked “delivered” by the United States Post Office (USPS) generally take 1 – 2 days to be processed by the USPS and then given to CPO. Please allow 1 – 2 days before requesting pickup from packages delivered by USPS. Email for an appointment during CPO hours (10 a.m.-noon; 1 – 2 p.m.). Thank you for your patience.

After students move out, what should they do to receive their mail at an alternative address?
Students who are staying on campus will continue to receive their mail through the Campus Post Office (CPO).
Students who will not be staying on campus should update their new mailing address with businesses, family, and friends as soon as they are able to do so.

If a student has moved out, how can they receive mail that is currently at Moody Bible Institute?
Campus Post Office (CPO) can send the mail you currently have in your CPO box to you for a minimal cost (parcels may increase this cost). Inquire ahead of time by emailing mbicpo@moody.edu. Payment can only be taken by credit or debit card by calling 312-329-4252.

ACADEMICS


How is Moody handling Study Abroad classes?
For students who have signed up for our Study Abroad program this summer, this program has been canceled. Moody plans to offer the courses that were scheduled to be taught overseas through an online platform. The Moody Bible Institute website will reflect this change as soon as possible. For more information about this announcement, please read the March 24 announcement from Dr. Dwight Perry, Provost of Moody Bible Institute.

Is the Student Counseling Center available?
Moody’s Student Counseling Center is available to serve Moody’s full-time, enrolled students residing on campus or in the State of Illinois. They are currently only seeing people for counseling through Zoom. For those outside of the State of Illinois who are seeking options for personal counseling, in addition to reaching out to your pastoral staff with your local church, the following organizations

  • American Association of Christian Counselors (net)
  • Christian Association of Psychological Studies (net)
  • Christian Counselor Directory (com/?EmailID=049272159085)
  • Psychology Today (com/us)

Please feel free to contact Steve Brasel, Associate Dean for Counseling Services, at sbrasel@moody.edu or (312) 329-4194, if you have questions.

TRAVEL


What are the travel guidelines that I should follow if I am planning a trip?
The CDC and state department have helpful information for those planning to travel. Please follow these guidelines.

  • Stay informed about the coronavirus at gov/coronavirus.
  • To learn more about important travel restrictions from the U.S. Department of State during this public health emergency, please visit gov.
  • Visit Centers for Disease Control and Prevention for helpful information about traveling to China, South Korea, Italy, Iran, and Japan, which are affected geographic areas.
  • Check-in frequently with your commercial airline carrier regarding your flight(s).
  • Contact your health care provider if you travel outside of the U.S., especially if you plan to visit an area with confirmed COVID-19 cases.

How is Moody handling staff, students, and others coming to campus from countries where the virus has spread?
If you arrived or returned to campus after visiting any foreign country classified as Level 3 by the CDC, you are not to return to campus but rather self-quarantine for 14 days per Centers for Disease Control (CDC) guidelines. Moody will continue to monitor CDC and World Health Organization (WHO) guidelines related to Coronavirus and will adjust our protocol if needed. Please note that this is a developing situation; therefore, other countries may be added to the CDCs Level 2 or Level 3 Travel Warnings.

Employees should continue to reference Moody’s “Return to Work Guidelines”, as well as the COVID-19 guidelines regarding student life on campus which are located on the Fall 2020 Semester website.

HEALTH


Who at Moody can I speak with about health-related questions?
Please see the answer to the above question, “For those living on campus, will Health Services be available?”

Are there any confirmed cases of COVID-19 on any Moody campuses?
For the most up-to-date information regarding active, confirmed cases of COVID-19 within the Moody community, please reference the COVID-19 Moody Bible Institute Case Tracker at our COVID-19 web page.

What are some preventative measures I can take?
In keeping with our biblical commitment to love our neighbor, we should all practice good personal hygiene and take basic preventative measures during cold and flu season to ensure Moody is a safe and healthy environment. As highlighted in the CDC’s recommendations on their website, please follow these guidelines:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Wipe down your phone, keyboard, and other frequently touched surfaces with disinfecting wipes.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick, and stay home when you are sick.
  • Cover your cough or sneeze with a tissue or the inside of your elbow, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Employees should continue to reference Moody’s “Return to Work Guidelines”, as well as the COVID-19 guidelines regarding student life on campus which are located on the Fall 2020 Semester website.

Should employees and students wear a mask while on campus?
Employees must wear a face-covering, adhere to social distancing, and follow Moody’s “Return to Work Guidelines.” Please also reference the COVID-19 guidelines regarding student life on campus which are located on the Fall 2020 Semester website. For more information about face coverings, visit the CDC’s web page.

If I am living on campus, what do I do if I start feeling COVID-19 symptoms? 
Students: If you experience symptoms, please self-quarantine for 14 days to ensure you do not inadvertently spread the disease. Please DO NOT visit Health Services on campus. For more information, please reference “If You Become Symptomatic” in the COVID-19 guidelines.

Staff: Please reference the March 20 email from Human Resources and follow the instructions. It is very important HR keep track of numbers of those ill with the coronavirus or those asked to self-quarantine. If you have been asked to quarantine by a medical professional or health department, please notify your supervisor and the Vice President of Human Resources. If you are ill with coronavirus symptoms, make sure you stay home until cleared or confirmation can occur (if possible). In either case, please notify your supervisor and the Vice President of Human Resources.

COVID-19 Coronavirus


What is the Coronavirus (i.e. COVID-19)?
It is an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and has now been detected in more than 100 locations internationally, including the United States. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”). Learn more from the CDC website.

What are the symptoms of COVID-19?
The severity of symptoms varies but most with this illness begin within 6 days from exposure and more than 80% of people infected have a fever and a cough for 4-6 days. However, some sick people may go on to experience worsening symptoms such as severe respiratory distress and difficulty breathing. Even when the illness is mild in one person, that person is contagious and could infect a close contact. The CDC considers close contacts those who spend prolonged time together (within about 6 feet) and those who share a bathroom or bedroom.

What is social distancing?
Social distancing is a phrase used to describe protecting the public health by separating communities so that people who have contracted a contagious illness cannot pass it on to others who have not. It includes, for example, having children stay out of school when they are ill; closing workplaces; postponing meetings, and avoiding large social gatherings and events. It is designed to curb the spread of disease and, in this case, the Coronavirus (COVID-19) pandemic.

Should I wear a mask?
A face-covering is required while on Moody’s campus. Employees should continue to reference Moody’s “Return to Work Guidelines.” COVID-19 guidelines for students regarding student life on campus are located on the Fall 2020 Semester website.

What should I do if I feel sick?
First and above all else, if you are feeling ill, have symptoms that could indicate you have COVID-19, running a fever of 100.4 F or over, PLEASE STAY HOME and DO NOT come to work. Self-isolate and seek medical advice. We want to make sure that you care for yourself, and also avoid potential spread to others. And, please be sure to contact your supervisor and/or HR so they can begin the important work of contact tracing. Please reference Moody’s “Return to Work Guidelines” for more information. Students should reference “If You Become Symptomatic” in the COVID-19 guidelines.

What are tips for limiting my risk for contracting COVID-19 or other illnesses?
The best way to avoid the spread of germs is to practice good personal hygiene and follow the CDC’s recommendations which include, but are not limited to:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer, and then wash your hands at the earliest convenience
  • Wipe down your phone, keyboard, and other frequently touched surfaces with disinfecting wipes.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick, and stay home when you are sick. Supervisors have a responsibility to send employees home who are sick.
  • Cover your cough or sneeze with a tissue or the inside of your elbow, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

STAFF AND FACILITY


What is Moody doing to protect the community?
As the COVID-19 Task Force continues to evaluate campus operations through the lens of health and safety for all, it has developed a multi-stage approach for staff to return (staff, reference “Return to Work Guidelines”) and student guidelines for the Fall 2020 semester. Our Facilities team continues to work hard to clean, disinfect, and sanitize our campus buildings, and follow the CDC recommendations for helping curb the spread of illness.

Are Moody’s campuses open?
Chicago: The Chicago campus is closed to the general public. Staff and students, please continue to reference updates being sent to you via email for more information.

Michigan: Moody’s Michigan campus, including its library, is closed to the general public. Students must be granted access, and all classes and communications with professors is via email. Please continue to reference emails from campus leadership.

Spokane: The Spokane campus is closed to the general public, and all in-person classes will continue via electronic means. Those in Spokane should check their Moody email for more information.

What will be open and what will be closed on campus? (e.g. Solheim Center, Crowell Library, Counseling Center, etc.)
Please reference the Fall 2020 Semester website for more information.

What is the attendance expectation for employees and staff at Moody?
Staff and faculty should reference the “Return to Work Guidelines.”

What is the plan for events scheduled to occur later in the spring and the summer?
Plans are still tentative given the current situation involving the COVID-19 outbreak, and a decision has not yet been reached. We will continue to monitor and comply with city, state, and federal regulations surrounding event planning/hosting and the extent of social distancing protocol. Please stay tuned for more information

Will there be events on campus?
After much dialogue and prayerful consideration, we have decided in the interest of the health and safety of our community and to abide by Illinois regulation to cancel all public events exceeding 500 and gatherings of more than 250 people. Stay tuned for more information.

Will buildings be accessible?
Educational offices and departments will remain open to faculty and staff, and other operations are expected to continue. Stay tuned to updates regarding a potential change in building hours and front desk services.

How can students, staff, or faculty report an incident or issue during this time?
Continue to call Moody’s Department of Public Safety at (312) 329-4357.

As a follower of Christ, how should I respond to this crisis?
King David teaches us that even when we are afraid, we can trust in God (Psalm 56:3). There are real dangers of life in a fallen world, but we have better reasons to trust the God who created all things, sits enthroned in heaven, and helps us (Psalm 33:13–22). We can demonstrate our trust in God by crying out to Him and asking for help (Psalm 40:17; Philippians 4:6–7; 1 Peter 5:7). We can also reflect upon and hold fast to promises about God's character and faithfulness throughout history (Psalm 77:10–15). We can also care for our neighbors as a step of faith, trusting that God will protect us (Proverbs 22:3; 1 Peter 3:17).

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