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Please click on the section heading to take you to the related FAQs.

Residence Life/Housing

Summer Housing

Student Accounts/Refunds

Student Employment

Student Services, Programs, and Events





COVID-19 Coronavirus

Staff and Facility


NOTE: Please visit for the most current Moody community and student updates. Read the most current updates first, as previous ones may contain outdated or irrelevant information.

Residence Life/Housing

I’m planning to return to campus next week to collect my belongings but I’m starting to feel sick. What should I do?
Please self-isolate away from campus until you are well. You can pick up your belongings at a later time that can be arranged with Residence Life.

How long will I be able to stay on campus when I arrive to move out?
You will be permitted to stay on campus one night.

If I turned in our keys for the semester and locked our rooms when we left for Spring Break, what would be the procedure to return and pack our rooms up?
Houghton Hall's front desk is open 24 hours for move out purposes. Students can arrive on campus at any time and collect their keys. All other move-out procedures are listed on the MBI COVID-19 Update web page.

While living on campus, what do I do if I start feeling COVID-19 symptoms? 

  • Please visit the Coronavirus Self-Checker on the CDC website to receive guidance as to how to proceed.
  • If the CDC COVID-19 Self-Checker identifies that you have COVID-19, please report your symptoms so that Student Development can follow up with relevant services (i.e. meals, housing, self-quarantine instructions, and health monitoring). 
  • Consult your medical care provider. If you don’t have a primary care provider, email for a list of nearby health clinics. The CDC recommends that you call first prior to visiting any medical clinic.
  • Monitor your health and care for symptoms according to CDC Instructions found here.
  • More Moody-specific information and ongoing updates regarding our response to COVID-19 can continue to be accessed via our COVID-19 Web Page


I finished my spring semester off-campus but am interested in summer housing. Can I participate in summer housing?
No. Only appeals submitted by a Moody part-time supervisor will be considered.

I am a Jenkins Hall Resident who is continuing in the Fall, what are my options for summer housing?
All Jenkins residents who are continuing in the Fall have been sent an email from the housing office. Please check your email for further information about summer housing.

Can I be considered for summer housing if I have an internship downtown or on MBI’s campus?
No. Coursework, internships, student teaching, etc. do not qualify for summer housing.

I work off-campus downtown. Can I participate in summer housing?
No, students with off-campus employment do not qualify for summer housing

I finished my spring semester off-campus and feel I have an extenuating circumstance in which summer housing is my only option. What should I do?
Due to our current on-campus population, we are not making further approvals under extenuating circumstances.

Are there meals provided over the summer months?
There are no meal plans over the summer. Meals are available for purchase in the commons. Students may also buy their own groceries.

What are the summer housing rates?
Standard rate is $23/night. Approved on-campus student workers may receive a discount rate of $11/night if they are approve by their supervisor.

Do international students receive full coverage for the summer?
No. International students who not receive full coverage. International students may benefit from the discounted rate of  $11/night if approved by their on-campus work supervisor.


To read the announcement from Moody Bible Institute’s Provost, Dr. Dwight Perry, regarding Commencement along with refunds related to room and board as well as meals, please click here.

What about room adjustments?
Room adjustments will be applied for 8 weeks of Spring 2020 room charges against Fall 2020 semester charges for returning students. Graduating students will receive a refund for 8 weeks of room charges by June 30. Non-graduating students who are not returning for the Fall 2020 term and have completed the discontinuation process will receive a credit for 8 weeks of room charges by June 30. After June 30, we will only issue credit once you have completed the discontinuation process. All others will be addressed on a case-by-case basis.

If I am staying on campus for the entire semester, will I still receive an adjustment to my bill?
Students staying on campus through the end of the spring 2020 semester will not receive any adjustments to their bill for room and board.

If I have more questions about refunds, who should I contact?
Adjustment and refund questions should be directed to

Is there financial support available to students through the Higher Education Emergency Relief Fund (HEERF) of the Coronavirus Aid, Relief, and Economic Security Act (CARES)?
The Coronavirus Aid, Relief, and Economic Security Act, also known as the CARES Act, includes a Higher Education Emergency Relief Fund, or HEERF, for higher education institutions to cover “costs associated with significant changes to the delivery of instruction due to the coronavirus.” For more information about the financial support that is available to students through this Act, including guidelines and requirements, please read Moody’s full statement here.


Can students work remotely?
Students will need to communicate with their supervisors regarding work remote opportunities and if it is possible given the type of work the position requires.

What makes an on-campus employee approved to stay on campus?
Each student employee must speak to their supervisor to receive approval to stay and work on campus for the summer.


What are Moody’s plans for the Fall 2020 semester?
Moody is excited to announce that all of our campuses will be open for the Fall 2020 semester. We will utilize a highly flexible approach to learning, which allows students to attend classes in person, online, or a combination of both depending on their needs and/or preference, and whether they reside on or off-campus. For more information about the Fall 2020 semester, please read the Provost’s announcement, as well as reference our constantly updated Fall 2020 FAQ.

Will there still be student programs and events on campus (e.g. chapel, student groups, student gatherings, Day One, etc.)?
No. There will be no student programs or gatherings on campus until further notice. 

Will Moody Bible Institute’s undergraduate and graduate commencement ceremonies be held?
For more information about commencement ceremonies not being held this year, please read the March 24 announcement from Dr. Dwight Perry, Provost of Moody Bible Institute. If you were planning on walking in any of the May 2020 Commencement Ceremonies, click here.

For students living on campus, will Campus Post Office (CPO) be open?
Students who need to pick up their package(s) from CPO should email the name on the package and their CPO # to, and CPO will schedule a time to do so as soon as possible. Students that have packages marked “delivered” by the United States Post Office (USPS) generally take 1 – 2 days to be processed by the USPS and then given to CPO. Please allow 1 – 2 days before requesting pickup from packages delivered by USPS. Email for an appointment during CPO hours (10 a.m.-noon; 1 – 2 p.m.). Thank you for your patience.

Will Crowell Library and its services be available?
The Crowell Library is closed until further notice. The Crowell Library website is the best way to keep track of Library hours and services going forward, as it will be updated any time things change. Please be assured that the Library is working diligently to determine how best to provide the services needed to support online classes this spring. They have created a web page which provides up-to-date information about borrowing services, online resources, and staff contact information while they are closed. Any changes to their services will be updated on this web page immediately. If in doubt, submit a request to or and they will let you know if they can make the materials available or not. Due to unusually high demand and limited staff availability, please be patient as they process your inquiry.

Is Moody Central and its services available?
Moody Central (including Financial Aid, Academic Records, and Student Accounts) is operating on a reduced staff schedule. The best way to reach Moody Central staff during this time is via direct email to Moody Central will also be available via a text-in number (312-847-4271), Monday – Thursday (8 a.m.–5 p.m.), and Friday (8 a.m.–4:30 p.m.).

For those living on campus, will Health Services be available?
Health Service is closed until further notice, with no doctor or nurse on campus nor on call. Health Services’ administrative staff will be working from home with limited capacities. Health Services’ email ( and student portal will be monitored regularly, and will get back to students within 1 to 2 business days. Students with Moody’s student health insurance questions should contact the student insurance department ( or the insurance company directly (1-800-756-3702). Students can also go to to look up providers in their area that are covered by the student insurance. The student insurance will also cover Telehealth services. Students will be able to submit claims directly to the insurance company. Students who need prescriptions will need to contact their primary care physician. Dr. Ali will only be available to write prescription refills for students still living in Chicago. Any student who thinks they have symptoms related to COVID-19 (fever, cough, breathing difficulties) can call the Northwestern Memorial Hospital at (312) 472-6843. Students are encouraged to pick up a thermometer so they can monitor their temperature if they start feeling ill. There are online and app options that students can check out for more assistance. Doctor On Demand and Teladoc are examples of app options for students to connect with a doctor.

After I move out, what should I do to receive my mail at an alternative address?
Students who are staying on campus will continue to receive their mail through the Campus Post Office (CPO).
Students who will not be staying on campus should update their new mailing address with businesses, family and friends as soon as they are able to do so.

If I have moved out, how can I receive mail that is currently at Moody Bible Institute?
Campus Post Office (CPO) can send the mail you currently have in your CPO box to you for a minimal cost (parcels may increase this cost). Inquire ahead of time by emailing Payment can only be taken by credit or debit card by calling 312-329-4252.


What do I do if I have personal items in residence hall storage? 
For logistics on retrieving items from storage, see the Student Development email sent on March 13. You may choose to leave your current personal items in storage until your return for the Fall semester, or follow our summer storage policy posted on every floor. 

Are you able to ship me my items?
We do not have the capacity or ability to pack and ship belongings.

What are some options for off-campus storage options for rent?

  • Public Storage (.03 Miles from MBI)
    362 W Chicago Ave, Chicago, IL 60654; (312) 283-1862
  • Public Storage North (.04 Miles from MBI)
    1129 N Wells St, Chicago, IL 60610; (312) 429-7285
  • Extra Space Storage (.05 Miles from MBI)
    333 W Ohio St, Chicago, IL 60654; (872) 210-4250


What are Moody’s plans for the Fall 2020 semester?
Moody is excited to announce that all of our campuses will be open for the Fall 2020 semester. We will utilize a highly flexible approach to learning, which allows students to attend classes in person, online, or a combination of both depending on their needs and/or preference, and whether they reside on or off-campus. For more information about the Fall 2020 semester, please read the Provost’s announcement, as well as reference our constantly updated Fall 2020 FAQ.

How is Moody handling Study Abroad classes?
For students who have signed up for our Study Abroad program this summer, this program has been canceled. Moody plans to offer the courses that were scheduled to be taught overseas through an online platform. The Moody Bible Institute website will reflect this change as soon as possible. For more information about this announcement, please read the March 24 announcement from Dr. Dwight Perry, Provost of Moody Bible Institute.

Is the Student Counseling Center available?
Moody’s Student Counseling Center is contacting its current clients to discuss services available to them moving forward. They will continue to offer face-to-face meetings until their online-based counseling technology is fully implemented, but they are not able to take additional clients at this time. If that changes, it will be communicated to you. When their online-based counseling is available, it will only be available to students who are Illinois residents. For those who are seeking options for personal counseling, in addition to reaching out to your pastoral staff with your local church, the following organizations

Stay tuned in the coming weeks as Counseling Services is hoping to post some webinars/presentations on ways to cope during this crisis. Please feel free to contact Steve Brasel, Associate Dean for Counseling Services, at or (312) 329-4194 if you have questions. 


What are travel guidelines that I should follow if I am planning a trip?
The CDC and state department have helpful information for those planning to travel. Please follow these guidelines.

  • Stay informed about the coronavirus at gov/coronavirus.
  • To learn more about important travel restrictions from the U.S. Department of State during this public health emergency, please visit
  • Visit Centers for Disease Control and Preventionfor helpful information about traveling to China, South Korea, Italy, Iran, and Japan, which are affected geographic areas.
  • Check in frequently with your commercial airline carrier regarding your flight(s).
  • Contact your health care provider if you travel outside of the U.S., especially if you plan to visit an area with confirmed COVID-19 cases.

How is Moody handling staff, students, and others coming to campus from countries where the virus has spread?
If you arrived or returned to campus after visiting any foreign country classified as Level 3 by the CDC, you are not to return to campus but rather self-quarantine for 14 days per Centers for Disease Control (CDC) guidelines. Moody will continue to monitor CDC and World Health Organization (WHO) guidelines related to Coronavirus, and will adjust our protocol if needed. Please note that this is a developing situation; therefore, other countries may be added to the CDCs Level 2 or Level 3 Travel Warnings.


Who at Moody can I speak with about health-related questions?
Please see the answer to the above question, “For those living on campus, will Health Services be available?”, under the “STUDENT SERVICES, PROGRAMS, AND EVENTS” for more information.

Are there any confirmed cases of COVID-19 on any Moody campuses?
There are currently no suspected or confirmed cases on campus.

What are some preventative measures I can take?
In keeping with our biblical commitment to love our neighbor, we should all practice good personal hygiene and take basic preventative measures during cold and flu season to ensure Moody is a safe and healthy environment. As highlighted in the CDC’s recommendations on their website, please follow these guidelines:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Wipe down phone, keyboard, and other frequently touched surfaces with disinfecting wipes.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick, and stay home when you are sick.
  • Cover your cough or sneeze with a tissue or the inside of your elbow, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Should I wear a mask while on campus?
Employees must wear a mask on campus when social distancing is not possible as well as follow any additional manager requirements regarding the usage of masks. Masks are also required on campus in any enclosed shared spaces, including elevators and elevator lobbies, The Commons, Health Services, occupied hallways and stairwells. For more information about face coverings, visit the CDC’s web page.

If I am living on campus, what do I do if I start feeling COVID-19 symptoms? 
Students: If you experience symptoms, please self-quarantine for 14 days to ensure you do not inadvertently spread the disease. Please DO NOT visit Health Services on campus. For more information, please reference the above question "While living on campus, what do I do if I start feeling COVID-19 symptoms?" under RESIDENT LIFE/HOUSING section.

Staff: Please reference the March 20 email from Human Resources and follow the instructions. It is very important HR keep track of numbers of those ill with the coronavirus or those asked to self-quarantine. If you have been asked to quarantine by a medical professional or health department, please notify your supervisor and the Vice President of Human Resources. If you are ill with coronavirus symptoms, make sure you stay home until cleared or confirmation can occur (if possible). In either case, please notify your supervisor and the Vice President of Human Resources.

COVID-19 Coronavirus

What is the Coronavirus (i.e. COVID-19)?
It is an outbreak of respiratory disease caused by a novel (new) coronavirus that was first detected in China and which has now been detected in more than 100 locations internationally, including the United States. The virus has been named “SARS-CoV-2” and the disease it causes has been named “coronavirus disease 2019” (abbreviated “COVID-19”). Learn more from the CDC website.

What are the symptoms of COVID-19?
The severity of symptoms varies but most with this illness begin within 6 days from exposure and more than 80% of people infected have a fever and a cough for 4-6 days. However, some sick people may go on to experience worsening symptoms such as severe respiratory distress and difficulty breathing. Even when the illness is mild in one person, that person is contagious and could infect a close contact. The CDC considers close contacts those who spend prolonged time together (within about 6 feet) and those who share a bathroom or bedroom.

What is social distancing?
Social distancing is a phrase used to describe protecting the public health by separating communities so that people who have contracted a contagious illness cannot pass it on to others who have not. It includes, for example, having children stay out of school when they are ill; closing workplaces; postponing meetings; and avoiding large social gatherings and events. It is designed to curb the spread of disease and, in this case, the Coronavirus (COVID-19) pandemic.

Should I wear a mask?
For those who have a fever, cough, runny nose, and other cold/flu-related symptoms, please wear a mask to reduce the spread to others. Please note that the CDC is not currently recommending masks for prevention of this virus. Because we are an urban and international community at Moody, for some in our family a face mask during cold and flu season (and perhaps because of air quality in their home country) is a regular practice for them and part of their culture, so please do not assume they are ill or inadvertently stigmatize them in any way.

What should I do if I feel sick?
Given that this type of “news” is to be expected for any large community of people such as Moody, we appreciate everyone’s early communication if illness is suspected. If you present any symptoms consistent with what the CDC has shared, please do not come to campus and ensure that you follow the CDC’s recommendations. In addition, we ask that you contact your supervisor at Moody so they can work with the COVID-19 Task Force on next steps. Please also reference the FAQ, “If I am living on campus, what do I do if I start feeling COVID-19 symptoms?” in the above “HEALTH” section.

What are tips for limiting my risk for contracting COVID-19 or other illnesses?
The best way to avoid the spread of germs is to practice good personal hygiene and follow the CDC’s recommendations which include, but are not limited to:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer, and then wash your hands at the earliest convenience
  • Wipe down phone, keyboard, and other frequently touched surfaces with disinfecting wipes.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick, and stay home when you are sick. Supervisors have a responsibility to send employees home who are sick.
  • Cover your cough or sneeze with a tissue or the inside of your elbow, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.


What is Moody doing to protect the community?
As the COVID-19 Task Force continues to evaluate campus operations for the summer through the lens of health and safety for all, we have come to the conclusion that the best course of action is to limit student, staff, and faculty access to some of our campus buildings and facilities, as well as having all buildings closed to the general public. Our Facilities team continues to work hard to clean, disinfect, and sanitize our campus buildings, and follow the CDC recommendations for helping curb the spread of illness. 

Are Moody’s campuses open?
Chicago: The Chicago campus is closed to the general public. For more information, please read the March 18 Moody community update. Staff and students, please continue to reference updates being sent to you via email for more information.

Michigan: Moody’s Michigan campus, including its library, is closed to the general public. Students must be granted access, and all classes and communications with professors is via email. Please continue to reference emails from campus leadership.

Spokane: The Spokane campus is closed to the general public, and all in-person classes will continue via electronic means. Those in Spokane should check their Moody email for more information.

What will be open and what will be closed on campus? (e.g. Solheim Center, Crowell Library, Counseling Center, etc.)
Please reference the March 18 Moody community update regarding building closures on the Chicago campus.

What is the attendance expectation for employees and staff at Moody?
On Friday, March 20, Moody’s Vice Presidents were provided guidance from the COVID-19 Task Force as it relates to who should work on campus versus remotely. We want to reiterate that for the health and well-being of everyone at Moody, our preference is that everyone works remotely at this time. However, we realize that there are limited areas that need essential staff on campus to function such as Food Service and Residential Life; therefore, please continue to work with your managers to ensure health and safety, along with what is minimally necessary to maintain Moody’s vital operations. Please reference the March 21 Moody Weekly Update for more information.

What is the plan for events scheduled to occur later in the spring and the summer?
Plans are still tentative given the current situation involving the COVID-19 outbreak, and a decision has not yet been reached. We will continue to monitor and comply with city, state, and federal regulations surrounding event planning/hosting and the extent of social distancing protocol. Please stay tuned for more information

Will there be events on campus?
After much dialogue and prayerful consideration, we have decided in the interest of the health and safety of our community and to abide by Illinois regulation to cancel all public events exceeding 500 and gatherings of more than 250 people. With that said, we have postponed Moody Radio’s SHARE event (March 17–21) and the Called Conference for women’s ministry (April 4).

Will buildings be accessible?
Educational offices and departments will remain open to faculty and staff, and other operations are expected to continue. Stay tuned to updates regarding potential change in building hours and front desk services.

How can students, staff, or faculty report an incident or issue during this time?
Continue to call Moody’s Department of Public Safety at (312) 329-4357.

As a follower of Christ, how should I respond to this crisis?
King David teaches us that even when we are afraid, we can trust in God (Psalm 56:3). There are real dangers of life in a fallen world, but we have better reasons to trust the God who created all things, sits enthroned in heaven, and helps us (Psalm 33:13–22). We can demonstrate our trust in God by crying out to Him and asking for help (Psalm 40:17; Philippians 4:6–7; 1 Peter 5:7). We can also reflect upon and hold fast to promises about God's character and faithfulness throughout history (Psalm 77:10–15). We can also care for our neighbors as a step of faith, trusting that God will protect us (Proverbs 22:3; 1 Peter 3:17).


Moody Bible Institute
820 N. LaSalle Blvd. Chicago, IL 60610 
(800) DL-MOODY


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